Livingstone International Pty Ltd is a supplier of medical, surgical, dental, veterinary, pharmacy, childcare, laboratory, beauty, scientific, educational and office supplies products. The Quality Management system has been designed to conform to ISO 9001 and meet the requirements laid down by the Australian Standards Association. This Quality Management System has been designed and implemented as a means of ensuring that products supplied by Livingstone International are of the highest quality, and in every case meet the needs and requirements of Livingstone customers.
The quality and reliability of Livingstone products is the concern of every person in the organisation and not just the sole responsibility of Quality Assurance personnel.
It is an important requirement of this policy that the Company would supply its customers with the products that are suitable for their intended purposes and that conform to the relevant agreed specifications or contract. Wherever Australian Standards apply, Livingstone ensures that the products supplied conform to the appropriate standards. For therapeutic goods, the company adheres to the import labelling requirements and guidelines stipulated by the Department of Health.
The procedures outlined in the Livingstone International Quality Manual describe how the quality system is designed to ensure that customer requirements are recognised and that consistent control of those requirements are established, implemented and maintained.
Proper adherence to the policy is a requirement of every aspect of the company's business. This policy is issued to clearly indicate Livingstone attitude with regard to quality and other related matters. Such policy-initiated actions are essential for long-term success in maintaining a competitive position by reputation as well as in achieving customer satisfaction.
Most orders are processed within 24-48 hours (1-2 business days). We do our best to process within this timeframe.
Orders placed on weekends or holidays will be processed on the next business day.
Orders are shipped Monday through Friday, (except major holidays).
WE DO NOT SHIP ORDERS TO P.O. BOX ADDRESSES.
Standard Delivery Service:
Most orders are delivered within 3-7 business days depending on location. Please allow few more days if you are located in remote areas.
Payments accepted are:
In Australia, freight handling and insurance charges are calculated based on post code and order value.
Charges are as follows:
Metro Freight charges start from AUD 10.00 and vary depending on order size, weight and item being shipped
Regional Freight charges start from AUD 15.00 depending on order size, weight and item being shipped
Country Additional fuel surcharge may apply (dependant on post code)?
please contact our customer service representatives for additional clarification.
Post codes and Region
For overseas delivery, customers will be informed the freight cost by email, and the customer must approve the freight charge by email or fax before delivery.
Livingstone International Pty Ltd. collects information from visitors to this web site when registering or participating in on-line surveys. This information is used to fulfill orders and to improve the content and function of this web site. Information collected here is not shared with other organisations. Livingstone International Pty Ltd. does not sell or rent its customer list.
If you supply us with your street address, e-mail address or phone number, you may receive periodic mailings, fax broadcasts or calls from us with information in regards to new products and services which we have to offer. If you do not wish to receive such mailings or calls, please contact us.
We may use a cookies file containing information that can identify the computer you are working from. The cookies file is anonymous as it only gives us details of your IP address, PC platform (eg. Windows, Solaris, Mac, etc.), Browser (eg. Microsoft IE, Netscape, etc. plus the version of Browser) and domain (whether you are accessing the site from Australia or elsewhere).
We may use the information generated by "cookies" to:
Terms and Conditions
Important note for Face Masks Purchases
Due to the outbreak of Swine Influenza A (H1N1), there has been an unexpected high demand for face masks in recent times. As a community service, Livingstone International maintains a high level of inventory of most popular products to meet sudden surge in demand. Please contact our sales department for specific pricing and availability. Due to hygiene reasons, all face masks sales are final, and Livingstone International will not be accepting any returns, exchanges or refunds of all face masks orders, as permitted by law.
Terms and Methods of Payment
Availability and Brands
Delivery and Freight
Return of Goods Policy
Livingstone International is committed to delivering a positive and proactive response to climate change for our company and our customers.
We are continuously researching ways to gain a better understanding of climate change and the effects for our organisation and the environment.
Livingstone International was recently awarded certification ISO 14001. Our commitment ensures that our Environment Management Systems allow us to become an Environment Endorsed Company, certified by ISO 14001. But it doesn’t stop there. In the 2010-2011 financial year, Livingstone International began working with the Department of Environment and Climate Change NSW to ensure that we are constantly improving and refining our environmental policies throughout our entire business.
We recognise the importance of leading a business that cares for the environment and are dedicated to ensuring that the impact of Livingstone International and the environment is as positive as it can be.
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